Due to recent changes to U.S. import regulations, orders shipped from Canada to the United States are now subject to additional tariffs and customs duties. These duties and tariffs are collected upfront at checkout, allowing you to see the cost before completing your purchase and helping prevent unexpected import charges when your package arrives. Depending on the product, the amount may include both the regular U.S. customs duty associated with its product category as well as any additional tariffs currently imposed on Canadian imports.
Please note that none of these tariff or duty charges are kept by Equinoxart. They are collected to cover the import charges required for your order to enter the United States. Unfortunately, we are unable to waive or remove government-imposed tariffs.
U.S. tariff rules and rates can change with little notice, so the amount charged may evolve as regulations are updated. We are actively monitoring these changes and doing our best to keep U.S. shipping as clear and straightforward as possible.
Shipping to Europe
Recent changes to European shipping and product compliance regulations have created new requirements for small businesses selling into the EU. Because these rules vary by country and continue to evolve, we have temporarily limited shipping to certain European destinations while we make sure we can remain compliant.
At this time, we are still shipping to Germany, the Netherlands, Belgium and Ireland.
Availability may change as regulations, registration requirements and carrier procedures are clarified. We are following these updates closely and will continue reopening additional destinations whenever we can do so responsibly and compliantly.
Processing times
All orders are processed in 5 to 7 business days, and we usually ship packages on Wednesdays! So if an order is placed on a Thursday for example, it will be shipped on the next Wednesday at the latest, unless the announcement header on the website says otherwise (ex : vacations). We try to ship orders placed the same day of shipping days, but it's not always possible, depending on the amount we have to prepare.
Shipping delays & Upgrades
Please note that delays are not guaranteed, if you need a specific arrival date please contact us before placing the order.
Canada :
You can choose tracked package or untracked at checkout in Canada. Untracked packages do not come with any insurance and we can't control where they go once they leave the studio and won't replace a lost package in that case. •Untracked standard: 5 to 14 days (up to 6 weeks for BC in Winter) •Tracking Upgrade - 5 to 7 business days
•Express tracking - 1-3 business days
United States:
All orders going to the United States come with a tracking number and insurance. • Tracked standard - 7 to 14 business days • Express tracking - 2 to 3 business days
International:
You can choose tracked package or untracked at checkout. Untracked packages do not come with any insurance and we can't control where they go once they leave the studio and won't replace a lost package in that case. • Untracked standard : 3 to 6 weeks • International tracking : 5 to 10 business days
• International express tracking : 3 to 5 business days
Currency
The shop is set in the currency of your country and location.
Customs and import taxes
Buyers are responsible for any extra customs and import taxes that may apply. We are not responsible for delays due to customs. Customers is responsible to verify and claim their package when left at their local post office.
Returns and cancellation
We accept cancellation within 24 hours of purchase. Returns must be communicated within 3 days of delivery and shipped back within 7 days of delivery. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom orders and sale items. Buyers are responsible for return postage costs. If the item has been worn or is not returned in its original condition, the buyer is responsible for any loss in value.
For the Holidays time, we accept gift returns up to January 31st.
Jewelry care
To ensure the longest life possible for your jewelry not made of stainless steel, keep away from water and chemicals ( cleaning products, etc), do not wear while working out and keep away from humidity the most possible. If a patina forms on top of the metal, you can rub it gently with a cloth as soon as it appears. If it stained the metal, you can try to rub toothpaste on it and gently swipe it after with a humid cloth.
For stainless steel, it will never change color or transfer anything on your skin. You can put it in water. Be careful with chemicals contact still to keep the original shine intact.
Damaged or lost packages
If a package arrives broken or damaged, we will send you a new one asap! For lost packages, we will replace it if the shipping was tracked. For untracked shipping, we can't insure the package since we can't follow it, it's a cheaper choice but it's a little bit more risky. We love to offer it, because we know you love saving money on shipping! It rarely get lost, but we prefer saying it!
We can't be responsible for errors in shipping addresses, please double check the information before checking out to ensure everything is correct. If a package is returned to us because of an error, resending the package will have to be covered by the customer. We do not have any control on the post once it's out, unless you notice us early enough and we can make the changes. Thanks for understanding
Wedding favors and bridesmaid
We love adapting our products for celebrations! We did many bridal party jewelry sets. We can fit your color scheme and style, and we can even make you statement piece for the bride! We offer deals on larger orders, don't hesitate to ask!
Custom orders
We do offer custom orders from simple casual pieces to statement jewelry for special occasions! You can visit our Portfolio section to have a look at what we can create for you, and to get inspired! All custom orders must be purchased before the creation process begins. Simply send us an email and we can start the process!
I don't accessorize much (mostly earrings, necklace, rings! ok that is alot of accessories haha) but i rarely go for a belt, and this one changed that for me because it's soft yet a statement! love love!
