Shipping policy

Last updated: November 9, 2026

Thank you for shopping with us, please read our shipping policies.Β 

United States tariffs & import duties

Due to recent changes to U.S. import regulations, orders shipped from Canada to the United States are now subject to additional tariffs and customs duties.Β  These duties and tariffs are collected upfront at checkout, allowing you to see the cost before completing your purchase and helping prevent unexpected import charges when your package arrives. Depending on the product, the amount may include both the regular U.S. customs duty associated with its product category as well as any additional tariffs currently imposed on Canadian imports.

Please note that none of these tariff or duty charges are kept by Equinoxart. They are collected to cover the import charges required for your order to enter the United States. Unfortunately, we are unable to waive or remove government-imposed tariffs.

U.S. tariff rules and rates can change with little notice, so the amount charged may evolve as regulations are updated. We are actively monitoring these changes and doing our best to keep U.S. shipping as clear and straightforward as possible.

European Union Shipping, VAT & Customs

Orders up to €150

European VAT is calculated and collected directly at checkout through the EU's Import One-Stop Shop (IOSS) system. This means your VAT is prepaid, so you should not be charged VAT a second time upon delivery when your order is processed correctly.

Please note that additional customs duties or carrier processing fees may still apply upon arrival.

Orders over €150

For orders with a merchandise value exceeding €150, VAT is not collected at checkout. Instead, your local customs authorities or delivery carrier will collect applicable import VAT, customs duties, and handling fees before or upon delivery.

These additional charges are the customer's responsibility and are not included in your order total.

We offer shipping to the following European Union countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Monaco.Β 

Shipping options and rates are displayed at checkout based on your delivery address.

Processing timesΒ 

All orders are processedΒ in 5 to 7 business days, and we usually ship packages on Wednesdays! So if an order isΒ placed on a Thursday for example, itΒ will be shipped on the nextΒ Wednesday at the latest, unless the announcement header on the website says otherwise (ex : vacations). We try to ship orders placed theΒ Β same day of shipping days, but it's not always possible, depending on the amount we have to prepare.Β 

Shipping delays & Upgrades
Please note that delays are not guaranteed, if you need a specific arrival date please contactΒ us before placing the order.

Canada :Β 

You can chooseΒ tracked package or untracked at checkout in Canada. Untracked packages do not come with any insurance and we can't control where they go once they leave the studio and won't replace a lost package in that case.
β€’Β Β Untracked standard: 5 to 14 days (up to 6 weeks for BC in Winter) / FREE with a stamp at Canada Post
β€’Β Β Tracking Upgrade - 5 to 7 business days / 6.95$ with chitchats

β€’ Express tracking - 1-3 business days / Depends on your location, with Canada Post


United States:

All orders going to the United States come with a tracking number and insurance.
β€’ Tracked standard - 7 to 14 business days / 6.00$usd with chitchats


International:Β 

All orders going to the rest of the world come with a tracking number and insurance.
β€’ International tracking : 5 to 10 business days / 11.00$ Cad with ChitchatsΒ 

Currency

The shop is set in the currency of your country and location.Β 

Customs and import taxes

Buyers are responsible for any extra customs and import taxes that may apply. We are not responsible for delays due to customs. Customers is responsible to verify and claim their package when left at their local post office.